https://jasondowning.github.io/tags/process/ Recent content in Process on Jason Downing Hugo -- gohugo.io en-us <a href="https://creativecommons.org/licenses/by-nc/4.0/" target="_blank" rel="noopener">CC BY-NC 4.0</a> Wed, 18 Nov 2020 11:23:31 +0000 https://jasondowning.github.io/posts/2020-08-building-your-sop/ Wed, 18 Nov 2020 11:23:31 +0000 https://jasondowning.github.io/posts/2020-08-building-your-sop/ Great services are build by amazing teams and strong processes Know your Standard Operating Procedure How will you know what to improve if you don&rsquo;t understand the operational model of your business? A Standard Operating Procedure (SOP) is a collection of all the processes within your business. This is just a fancy way of saying you know how your business operates. Encourage each department to make their own process list - ultimately each team is responsible for their own activities.